Soft Skills & Commercial
- Bid / tender support
- Complaint resolution
- Cross-cultural communication
- Customer-facing installation etiquette
- Escalation & major incident handling
- Estimating & quantity take-off
- H&S leadership & toolbox talks
- Lone working & self-management
- PRINCE2 / Agile awareness
- Project management
- QA inspection & snagging
- Remote collaboration tools
- Scheduling & dispatch
- Site supervision (SSSTS/SMSTS level)
- SLA / KPI management
- Stock & materials control
- Structured fault diagnosis
- Subcontractor management
- Team leadership / gang supervision
- Technical documentation & reporting
- Training & mentoring apprentices
- Vendor & supplier negotiation